Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return policy below before placing an order.

1. Eligibility for Returns

We accept returns on eligible items within 30 days of delivery if the item is:

  • Damaged or defective on arrival
  • Incorrectly shipped
  • Unread, unopened, and in original condition, where applicable

For digital products, downloads, streaming access, subscriptions, and other non-returnable media, all sales are final unless required by law.

2. Non-Returnable Items

The following items cannot be returned:

  • Digital downloads
  • Streaming or subscription services
  • Opened CDs, DVDs, Blu-rays, vinyl records, or other media, unless defective
  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

3. Return Conditions

To qualify for a return:

  • The item must be in its original packaging, if applicable
  • All included accessories, inserts, and materials must be returned
  • A proof of purchase or order number is required
  • Returns must be authorized before being sent back

4. How to Start a Return

To request a return, contact our support team using our contact page.

  • Your order number
  • The item(s) you want to return
  • The reason for the return
  • Photos if the item arrived damaged or defective

If your return is approved, we will provide instructions for sending the item back.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your bank or card issuer

Shipping charges are non-refundable unless the return is due to our error or a defective item.

6. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange for the same item, contact us for assistance.

7. Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

8. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card company, as posting may take time
  • Contact your bank, since processing delays are common

If you have done all of the above and still have not received your refund, please contact us on our contact support page.

9. Contact Us

If you have any questions about this policy, please use our contact page.

Mailing Address: 111 S Main, Ovid, MI, 48866